Essential House Rules & Guest Etiquette | Solange Homes
Staying at Solange Homes means enjoying a clean, comfortable, and welcoming apartment in Kamakis, Ruiru. Following these Essential House Rules & Guest Etiquette helps create a peaceful environment for every guest while keeping the apartment safe, clean, and enjoyable. Whether you are visiting for business, a weekend getaway, a long stay, or a short trip near Thika Highway, respecting these simple guidelines makes your experience even better.
Why House Rules Matter at Solange Homes
House rules are designed to protect both guests and the property. They also help maintain the high standards that make a short-stay apartment comfortable for everyone.
At Solange Homes, we aim to provide a relaxing home-away-from-home experience. Therefore, guests are encouraged to treat the apartment with the same care and respect they would give their own home.
Following the Essential House Rules & Guest Etiquette also helps our team prepare the apartment properly for the next guest.
1. Keep the Apartment Clean and Tidy
Please keep the apartment reasonably clean throughout your stay. Dispose of rubbish in the designated areas and avoid leaving food waste around the property.
Guests should also take care when using furniture, appliances, kitchen equipment, bedding, and other household items. Keeping the space tidy makes your stay more comfortable and helps maintain the quality of Solange Homes.
2. Respect Quiet Hours
Please be considerate of neighbours and other residents, especially during evening and nighttime hours. Avoid loud music, shouting, parties, or activities that could disturb others.
A peaceful environment benefits everyone. For this reason, guests should keep noise at a reasonable level throughout their stay.
3. No Parties or Unauthorized Events
Solange Homes is intended for comfortable accommodation rather than large gatherings or parties. Guests should not organize events or invite large numbers of visitors without prior approval.
If you need to host a small visitor, please communicate with guest support beforehand. Our 24/7 Guest Support team can help clarify the applicable guidelines.
4. Respect the No-Smoking Policy
Guests should follow the property’s smoking guidelines and avoid smoking inside the apartment. This helps maintain fresh indoor air and protects furnishings from smoke and odors.
Please use only designated areas where smoking is permitted.
5. Look After Your Keys and Access Information
Keep your keys, access codes, and other property access information secure. Do not share access details with unauthorized people.
If you experience an issue with access, contact Solange Homes guest support for assistance rather than attempting to force doors or locks.
6. Report Damages or Maintenance Problems
Accidents can happen. If something becomes damaged or stops working during your stay, please report it as soon as possible.
Early communication allows the Solange Homes team to arrange repairs quickly. It also helps prevent a small maintenance issue from becoming a larger problem.
7. Respect Other Guests and Neighbours
Good guest etiquette means being respectful, friendly, and considerate. Avoid behavior that could inconvenience other residents.
Please keep shared areas clean and respect the privacy and personal space of others. A little consideration helps create a welcoming atmosphere for everyone.
8. Follow Check-In and Check-Out Instructions
Guests should follow the agreed check-in and check-out procedures. Before leaving, ensure that personal belongings are collected and the apartment is left in reasonable condition.
If you need an early check-in, late check-out, or another special arrangement, contact Solange Homes in advance. Availability may depend on bookings and cleaning schedules.
9. Use Appliances Responsibly
Kitchen appliances, electronics, water systems, and other facilities should be used according to their intended purpose.
Please switch off lights and electrical appliances when they are not required. Responsible use helps conserve resources and supports a safe, comfortable stay.
10. Ask for Assistance When Needed
You do not have to handle every problem alone. Solange Homes provides 24/7 Guest Support to help guests with questions, access concerns, maintenance issues, and general assistance.
If you are unsure about a house rule, simply ask before taking action. Clear communication makes the stay easier for both guests and hosts.
Enjoy a Comfortable Stay at Solange Homes
The Essential House Rules & Guest Etiquette at Solange Homes are simple: respect the property, consider your neighbours, maintain cleanliness, follow safety guidelines, and communicate when you need assistance.
These guidelines help preserve a clean and peaceful environment for every visitor. Whether you are staying in a studio or one-bedroom apartment in Kamakis, Ruiru, following the rules ensures a smoother and more enjoyable experience.
For more information about planning your stay, explore our Kamakis accommodation guide or read our complete guest guide to Solange Homes.
For additional travel information and guidance when visiting Kenya, guests can also refer to the Kenya Tourism Board for ideas on destinations and activities to explore during their trip.